Monte believes that every problem in the world can be solved through an investment in people. Throughout his 15+year career, he has built multiple high-performing teams, mentored countless employees at various levels and generated millions in revenue. He is currently Senior Director of Client Services at TaskUs, a progressive, new age outsourcer that sits at the intersection of people and technology to deliver deep expertise in cloud- based digital customer services. Monte engages and empowers the TaskUs Client Experience team to deliver best-in-class service through every touch point of the client journey while consistently identifying new ways to create efficiencies and scale.
Most recently, Monte was Vice President of Customer Experience At Away and prior to that, Senior Director of Customer Experience at Rent The Runway. Before holding senior leadership positions as these billion-dollar startup unicorns, he held senior management roles at companies including Poppin and HALO Recognition (formerly Michael C. Fina). He studied psychology and religion at Duke University and received an MBA from Felician University.
Monte knows his purpose in life is to add value to the lives of others by inspiring passion through the leadership of self and others. As a result, he consistently strives to transform his values of honesty, integrity, and passion into a value-added experience for all those he encounters. He chose the field of customer experience and relationship management because it perfectly blends his purpose in life with his keen sense of strategy and love of people. Monte lives in New Jersey, has been married for 11 years to his wife Jessica and has two children Logan & Magnus.