Mike is the Director of Customer Success Operations, Strategy, and Strategic Accounts at Spreedly, a Durham, NC. based Software as a Service payment orchestration leader. He leads a team of Customer Success Professionals focused on value-driven relationship building, data-driven churn prevention, application adoption planning, and subscription renewal engagements. With a Bachelor of Science in Computer Science from Alabama A&M University, Mike started his career as a Java Developer. He quickly moved to various leadership roles and explored other aspects of technology including Systems Engineering, Database Engineering, and Network Engineering. In 2011 Mike completed his MBA at the University of Massachusetts at Amherst with a focus on Information Technology Management and Strategic Planning. After his MBA degree was completed, Mike moved into Program, Project, and Product Management at Credit Suisse. After 16 years in the IT industry, Mike was introduced to Customer Success at Apptio, Inc, and found that the experience in his background prepared him to grow rapidly within this space.
Mike is also a Doctoral student at the University of North Carolina at Charlotte pursuing a Doctor of Business Administration. His topic of interest is the Moderating Effect of Customer Success on Churn Prediction and Value in the Saas Industry.
Currently, Mike holds certifications: PMP, CCSM, CSM, QTC, ITIL Expert, and Greenbelt, to name a few.
