Terri Crymes is Principal Instructor for the Digital Adoption Institute at WalkMe. She is responsible for creating and facilitating the in-person workshops for WalkMe’s current suite of certification programs.
After earning her BFA in Musical Theatre, spending many years as a working actor and taking what was supposed to be a “temporary time out from acting”, Terri made a full career change into Customer Success in the tech relm; with a special pull toward startups. With several years of working in customer-facing roles at Saas companies such as WalkMe, Teamworks and Cars.com under her belt, the move into instruction was a natural fit. Terri has always had a desire to connect with people, understand their needs and assist them with reaching their goals. Having always been one to not be satisfied with the status quo, and having experienced the struggles of being a woman of color in tech, Terri is passionate about using the resources at her disposal to create space for all people in tech.